Terms & Conditions

These Terms & Conditions govern use of the Quellarivienne website and general website-based enquiries about squash games, training and club activities. By using the website, you agree to use it lawfully and in accordance with these terms.

1. Website purpose

The website provides information about Quellarivienne, its squash-focused activities, training pathways, club games and contact options. Website content is general information and may be updated as programmes, schedules or club operations change.

2. Operator

The website is operated by Quellarivienne Club Inc. at 1240 Bay Street, Toronto, ON M5R 2A7, Canada. General enquiries may be directed to info@quellarivienne.com.

3. Acceptable use

You may use the website for personal, lawful purposes connected with learning about the club or contacting us. You must not attempt to interfere with website operation, access restricted systems without permission, introduce malicious code, scrape the site in a manner that materially disrupts service, misrepresent your identity, or use the website for unlawful, abusive or fraudulent activity.

4. Enquiries and session requests

Submitting an enquiry does not by itself guarantee a court booking, coaching appointment, programme place or playing partner. A session or booking is only confirmed through the club's applicable confirmation process. Availability, level requirements, session format and operational details may change.

5. Player information and suitability

Programme descriptions are intended to help players identify a reasonable starting point. Final placement may depend on playing experience, rally consistency, court awareness and the demands of a particular session. The club may recommend a different group or format when doing so supports a more suitable learning or playing environment.

6. Club conduct

Visitors and participants are expected to treat staff, coaches, other players and facilities with respect. Court conduct should support safe, fair and considerate play. Instructions about court access, equipment, session timing and facility rules should be followed while on site.

7. Changes, cancellations and scheduling

Specific booking, cancellation, credit or rescheduling conditions may be communicated at the time a particular service is arranged. If an operational change affects a confirmed activity, the club may offer a reasonable alternative, reschedule the activity or apply the terms communicated for that booking.

8. Website accuracy

We aim to keep website information clear and current, but minor errors, outdated descriptions or temporary discrepancies may occur. If website information conflicts with a specific written confirmation for a scheduled activity, the specific confirmation will generally control for that activity unless the law requires otherwise.

9. Intellectual property

Unless otherwise stated, website text, layout, branding and original design elements are owned by or licensed to the operator and are protected by applicable intellectual-property laws. You may view and use the site for ordinary personal purposes. Reproduction, republication or commercial exploitation requires permission unless an exception under applicable law applies.

10. User-submitted material

If you send comments, questions or other text through an enquiry channel, you confirm that you have the right to provide that material and that it does not unlawfully infringe the rights of another person. Do not submit confidential third-party material that is not necessary for the enquiry.

11. Privacy

Personal information associated with website use and enquiries is handled as described in the Privacy Policy. The Cookie Policy describes the current website's approach to cookies and similar browser technologies.

12. Third-party destinations

The current website is designed to operate without third-party promotional links or embedded external services. If links to third-party destinations are added in the future, those destinations will operate under their own terms and privacy practices, and their inclusion will not by itself imply endorsement.

13. Availability and maintenance

Website access may occasionally be interrupted for maintenance, security, technical failure or circumstances outside reasonable control. We do not promise uninterrupted availability, but material technical issues should be addressed within a reasonable operational timeframe.

14. Disclaimer

To the extent permitted by law, the website is provided on an “as available” basis for general informational purposes. Nothing in these terms excludes statutory rights or warranties that cannot lawfully be excluded.

15. Limitation of liability

To the extent permitted by applicable law, the operator is not responsible for indirect, incidental, special or consequential loss arising solely from use or inability to use the informational website. Nothing in these terms limits liability where limitation is prohibited by law, including liability that cannot lawfully be excluded.

16. Indemnity for misuse

Where permitted by law, a person who deliberately misuses the website in breach of these terms may be responsible for reasonable losses directly caused by that unlawful misuse. This clause is not intended to override mandatory consumer protections.

17. Changes to these terms

These terms may be updated to reflect changes in site functionality, club operations or legal requirements. The updated date at the top identifies the current version. Continued use after a published update is subject to the revised terms to the extent permitted by law.

18. Governing law

These terms are governed by the laws applicable in Ontario and the federal laws of Canada applicable there, without limiting any mandatory rights that may apply to a consumer in another jurisdiction.

19. Severability

If a provision of these terms is held invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law. Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.

20. Contact

Questions about these terms may be directed to info@quellarivienne.com or sent in writing to Quellarivienne Club Inc., 1240 Bay Street, Toronto, ON M5R 2A7, Canada.