Privacy Policy
This Privacy Policy explains how Quellarivienne handles personal information when you use this website, contact the club, request information about squash sessions, or otherwise interact with us. It is intended to provide clear information about what data may be collected, why it is used, how long it is kept, and the choices available to you.
1. Scope and applicable principles
This policy applies to personal information processed through the Quellarivienne website and related club enquiries. Our approach is based on data minimisation, purpose limitation, accuracy, security and limited retention. Where Canadian privacy legislation applies, we handle personal information in accordance with applicable federal or provincial requirements. Where the General Data Protection Regulation applies to a particular individual or activity, the additional rights and lawful-basis provisions described below are intended to apply accordingly.
2. Information we may collect
Depending on how you interact with us, information may include your name, email address, general playing level, training interests, preferred session information, and the text you choose to provide in an enquiry. We may also receive basic technical information generated by normal web requests, such as browser type, requested page, date and time, and truncated or security-related network information if it is required for operating or protecting the site.
We do not ask website visitors to provide payment-card information through the contact form. We also do not intentionally request sensitive personal information through the website. Please avoid including unnecessary confidential information in free-text fields.
3. Why information is used
- To respond to questions about squash sessions, club games and training levels.
- To understand what type of session or playing environment may be relevant to an enquiry.
- To arrange, confirm or manage requested club communications.
- To maintain the security, availability and integrity of the website.
- To comply with legal obligations and establish, exercise or defend legal claims when necessary.
4. Lawful bases where GDPR applies
Where the GDPR applies, processing may rely on one or more lawful bases depending on the activity. Responding to a request you initiate may be necessary to take steps at your request before entering into an arrangement. Routine operational and security processing may rely on legitimate interests, balanced against your rights. Processing required by law relies on legal obligation. Where consent is specifically requested, you may withdraw that consent for future processing at any time without affecting processing already carried out lawfully.
5. Contact form and enquiries
The contact form is designed to collect only the information needed to understand an enquiry. Information entered into the form should be relevant to squash, training or club participation. If a production deployment connects this form to a communication system, the operator is responsible for ensuring that the receiving system uses appropriate access controls and retention settings.
7. International transfers
Quellarivienne operates in Canada. If personal information is transferred to or accessed from another country in connection with a future production service provider, the operator should assess the legal mechanism and safeguards required for that transfer. Where the GDPR applies, this may include an adequacy decision, standard contractual clauses or another recognised transfer mechanism.
8. Retention
Personal information should be retained only for as long as needed for the purpose for which it was collected, for a reasonable period of follow-up, or for a longer period where required by law or necessary for legitimate record-keeping or dispute resolution. Enquiries that do not lead to an ongoing relationship should not be kept indefinitely.
9. Security
Reasonable administrative and technical safeguards should be used to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. No internet transmission or storage method can be guaranteed to be completely secure, so security measures are reviewed in proportion to the nature of the information and the risks involved.
10. Access, correction and privacy rights
Depending on the law that applies to you, you may have rights to request access to personal information, request correction of inaccurate information, object to or restrict certain processing, request deletion in appropriate circumstances, receive certain information in a portable format, or withdraw consent where consent is the basis of processing.
Where GDPR applies, you may also have the right to lodge a complaint with the supervisory authority in the jurisdiction where you live, work or believe an infringement occurred. Canadian residents may have complaint rights with the applicable federal or provincial privacy regulator.
11. Children and youth
The website is intended to provide general information about the club. If a youth programme requires information about a minor, the operator should obtain information through an appropriate parent, guardian or authorised adult and apply any consent requirements that are relevant to the participant's age and jurisdiction.
13. Changes to this policy
This policy may be revised when site functionality, legal requirements or operational practices change. The updated date at the top of the page identifies the current version. Material changes should be reflected in the text before new processing begins where prior notice or consent is legally required.
14. Privacy contact
Questions or requests concerning this policy can be directed to info@quellarivienne.com. Written correspondence may be sent to Quellarivienne Club Inc., 1240 Bay Street, Toronto, ON M5R 2A7, Canada.
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